ASIL Claims Policy for Undelivered Publications

Claims Policy
Claims for undelivered publications or books will be honored for six months from the date of publication. See chart of Publication Dates below for valid claims periods.

Please note that it is the responsibility of the ASIL Member or Subscriber to ensure that ASIL has a correct mailing address in our system. If you move and do not notify ASIL in a timely manner, you risk not receiving issues of ASIL publications. ASIL will not replace any missed issues due to our not being notified of a change in a mailing address. To update your mailing address information you can either do so online in the ASIL Member Area or you can contact the ASIL Member Center at services@asil.org or 856-380-6810.

Replacement Copies
Once the six-month claims period has lapsed, replacement copies must be purchased directly from William S. Hein & Co. Inc., at 1285 Main Street, Buffalo, NY 14209, USA; (p) 800-828-7571, (f) 716-883-8100, www.wshein.com or email: mail@wshein.com.

Please note:  If you have not received an ASIL publication that you had ordered directly from William S. Hein & Co. Inc., your claim must be submitted to Hein at the above address.  ASIL cannot process a claim for an item that was originally ordered from Hein.

Submitting a Claim
For the fastest response, please fill in and submit an online claim form.
Or mail or fax your claim and include the following information:

• Current date
• Recipient’s name
• Recipient’s address, phone, fax, and e-mail
• Publication name
• Publication cover date if it is a periodical

Mail your claim to ASIL Service Center (Claims), 15000 Commerce Parkway, Suite C, Mt. Laurel, NJ 08054 USA

Fax your claim to 856-439-0525.

Email any claims questions to services@asil.org.

ASIL Publication Dates